Happy Valentine’s Day from Little Sugar Plums!
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LITTLE SUGAR PLUMS

Terms and Conditions

Bespoke Orders

A bespoke order includes 1 doll OR one Big/Little Sister set to be made to customer’s specification. If you would like to place an order, I do require a £10 deposit per doll which will hold your place in my diary. Please note that until the deposit invoice has been paid in full, other customers will take priority. Deposits are non-refundable, but will be deducted from you invoice.

I will book in your order for the month before you need it for (such as a special occasion or birthday). Or if you would like it as soon as possible, I will book you in for my next available slot. Lead times vary depending on the time of year. I recommend booking a slot in my diary sooner rather than later if you would like a doll for a special occasion as I do get booked up very quickly.

You must select details for your doll and let me know the details via a booking form, email or Facebook PM. Please do not send details via comments on photos or posted on my Facebook wall as it is not guaranteed that I will see it since the notifications do not always come through.

The balance for your order will be due 2-3 weeks before I start work on your order to allow me time to order in fabrics and materials. Work will not commence until the balance has been paid in full. The balance must be paid within 48 hours of receiving the invoice. Failure to pay the invoice on time may result in the cancellation of your order. I work orders in the order I receive payments.

I am a wife and Mother first so this needs to be taken into consideration - however I will try my best to deliver everything on time. I will always communicate if any problems arise.

In the event of a fabric becoming unavailable after ordering, a suitable alternative will be sought. I will always contact the customer with further options in the event of this happening.

Note: all items are handmade by me. Products may differ slightly to photographs taken due to differences in lighting and screen resolution. All of my dolls are OOAK (one of a kind). They are individual and each doll has their own personality. They are all hand made with a lot of love and attention each have their own unique personality.

I have the right to change terms and conditions at any time. This includes price structure.

Ready Made Dolls

I endeavour to hold a monthly website restock depending on the amount of custom orders I have at the time. This is usually held on the last Friday of the month and is advertised on the events tab on my Facebook Page. If the date needs to be postponed for any reason, this will be advertised on my facebook page and on the events tab.

Specification

I make several types of dolls which have all been developed from my own patterns. I am happy to take your ideas on board for special orders, however I will have to CE test them first before that particular toy goes on sale which may delay lead times.

All of my dolls are approximately 16" tall unless stated. They all have hand embroidered faces and are stuffed with love and pure virgin hollow fibre filling which complies with BS 5852 SOURCE 2 1988 SCHEDULE 2 PART 1 (Fire & Safety).

I use 100% high quality cotton and 100% wool felt in my dolls.

How to Pay

Once your order details are finalised, I will set up a listing on my website where you can check out. Most major payment methods are accepted. 

Unfortunately I do not accept cheques.

Postage and Packaging.

Due to the change in Toy Safety Regulations, from 2021 my dolls will only be available to the UK. 

Dolls and clothing are wrapped in cello wrap inside a pretty pink mailing envelope.

Postage prices are as follows:

1-2 dolls outfits - Royal Mail Standard delivery £2.95

1 doll and up to three outfits - Recorded delivery by Royal Mail £4.95

2+ Dolls -For maximum insurance, more than one doll will always be sent by Royal Mail Special Delivery £8.95

Postage will be combined when ordering more than one item and a refund given if postage has been over paid. 

Returns
We hope you will be very happy with your purchase. However if you are not completely satisfied, simply return the item to us in its original unused condition within 28 days of receipt.

Returned items should be unused. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, I will also be happy to exchange the item if such stock exists.

No refunds or exchanges will be given on items that have clearly been used or damaged.
Refunds will not be given on personalised items unless faulty.

Please note:

▪ Goods will only be accepted for return if they are returned within 28 days of delivery, unless we have notified you otherwise.
▪ Please note we will refund an item if it is faulty, after a thorough check of the item. Since this is a handmade small business, please allow 2-3 weeks for a replacement to be processed.
▪ The item is your responsibility until it reaches us. Therefore we recommend that you send the parcel using a delivery service that insures you for the value of the goods you are returning.
▪ The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.